Transit Services


Transit Services

On-Demand Alternative/Supplemental Paratransit Solutions


ALC Solutions is revolutionizing the tools that transit agencies have at their disposal in order to better serve seniors, customers with disabilities, and others who currently depend on paratransit to meet their various travel needs.


The Challenge Facing Transit


The U.S. population is aging, and all transit customers, including those with disabilities, are seeking better options for transportation in order to support their busy lives. It’s not only about getting to doctor’s appointments or the store. Customers want to be able to go to work, school, visit family, participate in their communities, churches, and synagogues, as well as be a part of everyday activities that most people take for granted.


As a result, the demand for highly flexible and accessible transit and paratransit services is increasing, as are the costs for these transit services. Unfortunately, transit agencies’ budgets aren’t growing nearly as quickly as the demand for these services is and most are feeling the pinch.


ALC works with transit agencies to design alternative transportation programs that utilize TNC/rideshare companies such as UBER, taxicab providers, and other wheelchair-accessible/door-to-door providers. ALC operates within the community to design transit services that can supplement or even replace traditional, pre-scheduled, van-based, ADA paratransit service—while simultaneously improving customer satisfaction and lowering the overall cost of service.


The ALC Transportation Approach


The ALC Solutions transportation approach allows customers to access any available provider at any time of day, by phone or online with our accessible, intuitive mobile app. We ensure safe, timely, and equitable service for all riders, regardless of whether they’re able to use TNC/rideshare, taxi providers, or require a wheelchair-accessible vehicle.


ALC’s technology and transportation solutions create equity for all customers, which include individuals who use mobile devices, or those without access to a smartphone, debit, or credit card. With our state-of-the-art technology platform, we’re able to support virtually all types of service designs and business rules, including daily and monthly service limits, geographically defined service areas, specified hours of operation, and virtually any imaginable approach to customer and agency cost-sharing.


Feel at ease knowing our technology-driven, fully redundant, national customer service center supports 24/7/365 operations and that a local team is dedicated to the recruitment and on-street support of safe, high-quality transportation services delivered by TNC/rideshare, taxicab, and wheelchair-accessible vehicle providers.


ALC has the available tools to create transparency for customers and transit agencies in order to better monitor and manage service in real-time, along with comprehensive program data for all services (including trips provided by TNC/rideshare companies) that empowers transit agencies to collect the data they need in order to monitor their budget, manage the service, and report the data to funders and the public.


Get in touch to learn all about our transportation approach and how our vast network and technology deliver unbeatable results.