What Does NEMT Mean? Everything You Need to Know

Non-Emergency Medical Transportation (NEMT) covers all transportation services provided to patients not in an emergency situation or in need of an ambulance. NEMT is most often utilized by eligible Medicaid and Medicare members requesting a ride to their medical appointment or the pharmacy. From lack of driver’s license or working vehicle or geographic isolation, there are many potential reasons for patients to need NEMT.

More than 3.6 million people miss medical appointments due to transportation issues every year. In an effort to add benefits focused on preventing injuries or exacerbating existing health conditions, the CMS expanded their definition of the primary health-related benefits. Healthcare providers can now potentially design their Medicaid and Medicare Advantage plans to include non-emergency medical transportation, healthy groceries, and exercise programs.

What is a Non-Emergency Medical Transportation Broker?

A non-emergency medical transportation broker manages the request process from members and matches them with transportation service providers. ALC Solutions is not a traditional broker because we maintain direct relationships with local, for-hire providers and offer real-time dispatch to meet member’s immediate needs. Our 5-star network offers flexibility for any mode of transportation and ensures that the appropriate vehicle is available to meet the need of the organization and its members.

ALC’s transportation management technology platform offers customization for both healthcare providers and their plan members, through our client-branded website and smartphone app. Our 24/7 dispatch center team confirms member eligibility and monitors the number of trips taken to guarantee program benefits are not exceeded.

In addition to reimbursement for public transportation, ALC manages all modes of transportation, including:

Ambulatory curb-to-curb: rides for patients who are capable of meeting their driver on the curb, getting in and out of the car unassisted, and walking into their appointment. ALC partners with Lyft and has dispatched over 2 million curb-to-curb rides for members— no smartphone needed.

– Ambulatory door-to-door: rides for patients who need help getting from their home or medical appointment to and from the car.

– Wheelchair: rides for wheelchair patients in vehicles with special equipment for accessibility and safety accommodations.

– Gurney: rides for patients who have limited mobility or require a stretcher in vehicles with specialized systems and equipment.

– Bariatric Gurney: rides in a vehicle modified to accommodate and safely transport patients who weigh between 350 and 1,200 pounds.

– BLS: rides with certified Emergency Medical Technicians, who can provide basic life support for patients.

If you have questions about adding transportation benefits to your Medicare Advantage or Medicaid plan, ALC is ready to be your resource and trusted guide through the CMS filing process. Learn more about the benefits of partnering with ALC for your transportation benefit management by clicking the button below.

LEARN MORE ABOUT OUR NEMT SOLUTIONS

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