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Cost-effective, comprehensive transportation management for health plans and transit agencies.

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Healthcare

HIPAA-compliant transportation management that optimizes for the lowest cost mode

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Transit

Reducing costs by 20-30% and improving service for ParaTransit agencies across the USA

5-Star Transportation Network

97% on-time rate, and participating organizations receive an average of 0.79 complaints per 1,000 trips.

Innovative Technology

Mitigate fraud waste and abuse, validating eligibility, trip type and destination, real-time analytics and reporting.

Cost Reduction

Add transportation benefits, without incurring additional costs and often reducing your existing costs.

Enabling Efficiency

Off-load time and resources administrating your current member transportation benefits.

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over 2 million Lyft rides dispatched
through ALC’s tech platform

No smart phone / app needed

20+ Years of Mastering Mobility

ALC can seamlessly manage your transportation benefit leveraging our proprietary technology platform, network of dispatch centers and quality driver networks. Our number one objective is to provide a great experience for your staff and members alike. Contact us today to learn more about how ALC can partner with your organization.

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Non-Emergency Medical Transportation (NEMT) Management for Healthcare

A business relationship with ALC means that healthcare organizations can focus on what they do best – providing healthcare services – without the hassle of having to manage transportation benefits. Unlike the traditional brokerage model, ALC dispatches trips directly to the driver. As a result, we can offer health plans a tremendous value proposition that is hard to ignore – a transportation/case management solution that lowers the overall cost of care, provides exceptional performance and allows for real-time reporting that begins at the member’s door-step. With ALC you have a transportation management company that shares your vision for improving the overall health and wellness of your members, which ultimately leads to happier, healthier members.

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ALC’s Coordinated Transportation Model™ for Government Agencies

Our coordinated transportation model leverages a unified fleet of dedicated and non-dedicated vehicles, combined under one standard management and technology layer – delivers optimum productivity and efficiency for paratransit agencies. In achieving all this, while reducing costs and improving service, ALC is setting a new standard for paratransit transportation.

With ALC, healthcare organizations can focus on what they do best, providing healthcare services.

ALC’s Turnkey Transportation Program offers a cost-effective solution designed to help you off-load the time and resource commitments of administrating your current member transportation benefits, or add transportation benefits, without incurring additional costs, and in most cases, reducing your existing costs.

Customer service is a top priority for ALC’s employees and associates. The company’s Customer Service Center (CSC) is open 24 hours a day, 7 days a week, 365 days a year. And in an industry where on-hold times are measured in minutes, ALC averages less than 11 seconds per call.

To meet the unique needs of healthcare programs across the United States, ALC’s reservations staff is multi-lingual and specifically trained in the administration of health plan Transportation Benefits. The ALC reservations process can be easily customized to meet a healthcare program’s requirements. For example, member calls can be directed to operators who are dedicated to answering calls and gathering data on behalf of your specific healthcare organization.

ALC’s reservation specialists confirm member eligibility and monitor the number of trips taken by the member to ensure program benefits are not exceeded. With more than 100 agents available at any given time, as well as online reservation capabilities, ALC not only improves the quality of service, but also makes it easier for your members to utilize their transportation benefits.

ALC’s passenger-centric dispatch technology was developed with the end-goal of delivering quality, safe, reliable and on-time transportation services.

To accomplish this, ALC’s dispatch specialists first determine the requirements of the member, then they assign the correct vehicle, equipment and driver to meet the member’s unique transportation needs.

ALC’s dispatch technology establishes the most optimal route and then performs systematic, real-time route optimization to adjust to road closures, weather and traffic conditions; and any other unpredictable events. We can react quickly and can handle same-day service, providing the right vehicle at the right time at the right place.

Our proprietary route optimization and GPS-based dispatching technology, used in conjunction with the vehicle’s mobile data terminal, supports minute-by-minute agility, pin-point accuracy and ultimate responsiveness in routing, dispatching, tracking and compliant reporting.

ALC’s turnkey model offers the flexibility to transport any qualifying member requiring nonemergency medical transportation, whether they require ambulatory, wheelchair, or gurney service. ALC accomplishes this by “right sizing the vehicle.” Partnering with certified local for-hire transportation service providers, ALC ensures that the appropriate vehicle is available to meet the needs of the organization and its members, whether it is a sedan, wheelchair accessible van, litter van or ambulance.

We are not a broker. The difference is that when incorporating non-dedicated vehicles, we maintain direct relationships with local, for-hire transportation service providers and offer real-time dispatch to meet the immediate needs of your customers.

When high-quality, reliable transportation is provided by a healthcare organization, the overall cost of healthcare can be reduced because members are able to better access the healthcare services that keep them well, including regular visits to their physician for check-ups, vaccines and other preventive care. It’s a win-win solution for healthcare organizations and their members.

“…a strong case can be made that improved access to NEMT for transportation-disadvantaged persons is cost-effective in terms of better healthcare. In some cases, this cost-effectiveness translates directly into decreases in healthcare costs that exceed the added transportation costs.”

 

TCRP Document 29 (Project B-27): Cost-benefit analysis of providing non-emergency medical transportation
Prepared for Transportation Research Board of the National Academies

Why Work with ALC?

Proven Model

less hassle, reduced costs, high satisfaction

Seamless transition

worry-free integration

Exceptional follow through

we do what we say we're going to do!